kg997's Privacy Policy

Section 1

kg997 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how kg997 collects, uses, stores, and, where necessary, shares your personal information with third parties.

This policy applies to kg997's website, mobile interface, and all related services. By registering or starting to use our platform, you acknowledge the terms of this policy. You must be at least 21 years of age.

As used in this policy, "we," "our," or "kg997" refers to the authority operating this platform. "You" or "user" refers to any person who uses kg997's services.

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Section 2

kg997 collects various types of information to provide and improve its services. This information falls into two main categories.

2.1 Information You Provide Directly

When you register with kg997 or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Identity document details (national ID or passport — for security verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Transaction history and amounts
• Messages or complaints sent to the support team

2.2 Automatically Collected Information

When you use kg997, our systems automatically collect technical information:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Login time, session duration, and activity logs
• Information collected through cookies and similar tracking technologies
• Game history, bet amounts, and win/loss records
• Referral source and marketing channel

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Section 3

kg997 uses collected information only for legitimate and specific purposes. The main reasons for using your information are described below:

3.1 Service Delivery and Operations

We use your information to create and manage your account, process transactions, provide bonuses, and personalize your gaming experience. Accurate information is essential to properly process your deposit and withdrawal requests (bKash, Nagad, Rocket, Upay, bank transfer).

3.2 Identity Verification and Security

We follow a strict identity verification process to prevent fraud, combat money laundering, and keep underage individuals from using the platform. Your identity documents and other information are used in this process.

3.3 Communication and Support

kg997 provides support 24 hours a day, 7 days a week via live chat and email. We use your contact information to resolve your issues and notify you of important updates.

3.4 Responsible Gaming

We use your activity data to analyze your gaming patterns and ensure responsible gaming. If unusual behavior is detected, we may take necessary action.

3.5 Service Improvement

We analyze aggregated and anonymized usage data to improve kg997's services, website functionality, and game variety.

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Section 4

kg997 does not sell or rent your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, technical infrastructure, and customer support. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide relevant information in response to a legal directive, court order, or request from a government authority. In such cases, we comply with applicable law.

4.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to prevent fraudulent activity, money laundering, or other illegal conduct.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new authority. You will be notified in advance in such cases.

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Section 5

kg997 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the website's basic functionality. They are used to maintain login sessions, ensure security, and remember your preferences. Disabling these cookies will prevent the platform from working properly.

5.2 Analytics Cookies

We use analytics cookies to understand how users interact with kg997. This data is collected anonymously and used to improve the quality of our services.

5.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

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Section 6

kg997 applies industry-standard security measures to protect your information.

6.1 Technical Security

We use SSL (Secure Sockets Layer) encryption technology to keep your data transmission secure. Our servers are always protected with up-to-date firewalls and security protocols. Payment information is stored in encrypted form.

6.2 Data Retention Period

We retain your information only for as long as necessary. Data is kept while your account is active and for a set period to meet legal requirements. Even after an account is closed, some information may be retained for a defined period due to legal obligations.

6.3 Security Breaches

In the event of a data breach, kg997 will notify affected users as quickly as possible and take the necessary remedial action.

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Section 7

As a kg997 user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured format.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: If you have given consent to any processing of your information, you may withdraw that consent at any time.

To exercise these rights, please contact the kg997 support team: [email protected]

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Section 8

kg997 strictly prohibits its platform for anyone under the age of 21. We do not intentionally collect or process the personal information of any minor.

If we suspect that a user is under 21 years of age, we reserve the right to verify or suspend their account and will delete the relevant information.

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Section 9

Your information may be processed outside Bangladesh as necessary to provide our services. In such cases, we ensure that appropriate data protection measures are in place and that applicable data protection standards are maintained.

Third-party service providers (such as payment gateways) are governed by their own privacy policies. However, we only work with partners who ensure adequate data protection.

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Section 10

kg997 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

If you continue to use kg997 after a revised policy is published, it will be assumed that you have accepted the new policy. We therefore recommend that you visit this page regularly.

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Section 11

If you have any questions, requests, or complaints regarding this privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Contact us directly through the platform

We endeavor to process all requests related to your data rights as promptly as possible.

kg997 is always committed to protecting the privacy of your information. We believe that transparent and reliable data management is the foundation of a long-term and trusted relationship.